Resolve is a suite of three software modules -- Textractor, HelpDesk Advisor, and Tree Builder -- that extends the Utopia HelpDesk system. Textractor provides help-desk analysts with access to on-line documentation. HelpDesk Advisor is a procedural-based aid for problem diagnosis. Tree Builder enables the development of troubleshooting decision trees. Resolve supports Banyan Vines, LAN Manager, NetWare 3.11 or higher, and Windows NT Server.
Price: 4995 pounds UK for one license; 795 pounds UK for an update.
BYTE Digest editors every month analyze and evaluate the best articles from Information Week, EE Times, Dr. Dobb's Journal, Network Computing, Sys Admin,
and dozens of other CMP publications—bringing
you critical news and information about wireless communication,
computer security, software development, embedded systems,
and more!
Resolve Extends Utopia HelpDesk
