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February 1996
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OLE on Unix? You Bet!
/ LAN Telephony Architecture Gains Ground
Bob Emmerson
Client/server-based computer telephony integration (CTI) for small and medium enterprises is taking off. At the Voice Europe 95 show in London last November, Mitel Telecom (Slough, U.K.) demonstrated
its CTI architecture
, which major PC vendors are expected to soon license. It integrates a server with fax, voice mail, and call control. The demonstration used Windows 95 clients and an NT Server and i
ncluded PIMs and the Internet. The link to all mixed-media applications is Mitel's middleware, which is capable of handling interactive voice response, call centers, videoconf
erencing, and automated attendants.
A recent survey by Satin Information Services (Gloucestershire, U.K.) said that until the end of the century, only one in ten PCs will be enabled with CTI technology. However, the study also forecasts that client/server CTI will become the dominant architecture.
illustration_link (19 Kbytes)
Matthew Wilson more...
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LAN Telephony Architecture Gains Ground
