Self-Service Customer Support

Now organizations can provide guided, self-service customer support using the Web or corporate intranets. The Knowledge Builder development environment ($5000 per development-system license) integrates several problem-resolution methodologies, such as natural-language retrieval, case-based reasoning, decision trees, and cause/effect models, into an object-oriented development env ironment used by the Web Advisor application. Web Advisor ($1500 per concurrent user session) guides users through dialog boxes to solve their problems; it also records customer interaction.

Contact:  ServiceSoft Corp., Needham, MA

Phone:    (800) 737-8738 or (617) 449-0049

Internet: 
http://www.servicesoft.com


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