the Internet. Telephony and computing heavyweights such as IBM, Intel, Lucent Technologies, Nortel, and Novell helped Sun with the development effort.
But months later, many resellers and systems integrators see JTAPI as an interesting idea that's still too immature for real-world projects. All the CTI veterans we talked to were anxious to see more details abou
t JTAPI, but none had hands-on experience with the API. Nevertheless, some people have already formed clear, but not always positive, impressions of JTAPI.
"Because JTAPI will ride on top of TAPI and TSAPI, it will be the glue that holds the CTI market together," predicts Michael Carpenter, president of Carpenter Computing (Marblehead, MA). Other telephony experts, however, are less impressed.
Tom McCalmont
, who is general manager for CTI at Aspect Telecommunications, sees a fundamental shortcoming in JTAPI that springs from a kind of guilt by association. "JTAPI is a unifying standard for TSAPI and TAPI, but both of those came from computer companies, and they're not rich enough for complex call centers," McCalmont believes.
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"JTAPI is a unifying standard for TSAPI and TAPI, but...they're not rich enough for complex call centers." --Tom McCalmont
When Will JTAPI Grow Up?
