Robot Filters E-Mail Influx

Rainer Mauth

For most businesses, e-mail has become as indispensable as the telephone. As the number of users grows, companies are struggling to efficiently manage and expedite e-mail traffic.

Emailrobot 2000 routes, answers, archives, and tracks messages automatically. It stores and analyzes e-mail on a central server, capturing such details as response times, responder, and answer to a message. The program provides a retrieval mechanism for complete communication with a customer. Using Emailrobot's reporting function, you can calculate the amount of e-mail received per day, check correctness of replies, monitor response time per department, and find out whether the load is evenly shared.

Emailrobot easily automa tes routine e-mail tasks. For example, it sends out personalized responses on the basis of keywords or e-mail domain names and routes incoming messages to specific databases. Defining routing functions is easy: All you have to do is follow a series of setup wizards. For more complex conditional routing, you can use a straightforward scripting language.

The program comes in versions for SMTP and POP3 mail servers as well as for Microsoft Exchange Server. Individuals can use the Emailrobot client as a plug-in for Eudora or Microsoft Outlook.

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Where to Find

Emailrobot 2000....................$595 for server; $100 for client
GFI Fax&Voice
London
Phone:    +44 171 2262866
Fax:      +44 171 226 4788
Internet: http://www.gfifax.com

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