The Informal Call Center

Bob Emmerson

A new breed of informal call centers is reaching more and more desktops. Market experts forecast that in four years, 75 percent of business PCs will ship with some sort of computer telephony (CT) capabilities inside. This means that system integrators need an easy and direct way to link CT into other applications.

Nexus Telecom's Nexus Call Server addresses exactly this need. This integrated hardware/software solution represents a scaled-down CT communications platform for small offices or departments. The system runs under Windows 95 or NT and supports a full set of PBX features, as well as voice-mail, automated-attendant, and call-logging functions. It includes Nexus' CT boards , which can handle six outside lines and 16 internal extensions. Y ou can use the system with standard, low-cost touch-tone phones and run CT applications on general-purpose client PCs.

Because this platform has all the regular CT interfaces, it integrates with third-party applications such as contact managers, help desks, unified messaging servers, Internet telephony products, and call-logging tools.One thing about Call Server that really sets it apart is the packaging of these complex, technology-specific telephony interfaces into Microsoft's ActiveX.

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Where to Find

Nexus Call Server................£4500

Oxford, U.K.
Phone:    +44 1865 847400
Fax:      +44 1865 848466
E-mail:   
jo@nextel.demon.co.uk

Internet: 
http://www.nexustelecomltd.
com

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Nexus Call Server

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