Telephony Articles

all articles    •    1998   1997    1996    1995    1994    •

May 1998	•    The Informal Call Center .   (International What's New)    A new breed of informal call centers is reaching more and more desktops.
March 1998	•    CyberGear Integrates Telep hony and IP Routing .   (International What's New)    As data and voice environments converge and client/server telephony platforms emerge, the management and configuration of LANs is becoming even more complicated.
February 1998	•    WinPhone Manages PSTN and Internet Telephony .   (International What's New)    With version 4.5 of MegaSoft's telephony program WinPhone, you c an operate analog, ISDN, mobile communications, and Internet telephone calls in one program.
January 1998	•    Call Control for the Rest of Us .   (Cover Story)   New technologies launch an end-run around computer telephony incompatibilities.

all articles    •    1998    1997   1996    1995    1994    •

December 1997	•    Smart Phones Make the Grade .   (Eval)   New smart phones incorporate both voice and data for e-mail and Internet access.
October 1997	•    Data Networks Speak Up .   (Features)   Forget the promises of inexpensive long-distance rates. Can you really trust your voice network to frame relay or IP? •     Speak Naturally .   (International Features)   Speech recognition technology is becoming independent of speakers and languages.
September 1997	•    Mixed-Media Maven .   (Reviews)   Lucent's MMCX Server now supports PC endpoints and the latest ITU standards. •    Traffic-Management Software for PBXes .   (International What's New)    Ringmaster for Windows, a PC-based call-accounting and traffic-management software package for key systems and PBXes, allows organizations to allocate costs to departments and assess traffic levels and line requirements.
August 1997	•    C TI Gets Ready for the Masses .   (Reseller)   Commercial middleware and a burgeoning market help resellers ring up CTI profits.
June 1997	•    European Telecoms Brace for Change .   (International Features)   A highly competitive setting is unfolding, scornful of long-established alliances and full of rapidly evolving, heterogeneous platforms.
May 1997	•    Internet Telephony .   (International Bits)   IP-enabled PBXes will let you make long-distance calls for the the cost of two local connections.
February 1997	•    CTI Matures .   (State Of The Art)   The "integration" component of CTI still isn't easy, but there's more help than ever for getting computers and telephones to work together efficiently. •    CTI, Piece by Piece .   (State Of The Art)   Stitching together a basic CTI system is still tricky. Here's help around the rough spots. •    Your PC's Ringing -- Answer It! .    (Reviews)   With EtherPhone, a telephone plugged into your PC instantly gets call transfer,conferencing, and other PBX functions. •    Headset Telephone .   (What's New)    The lightweight, adjustable HT530 headset ($59.95) comes with a single-headphone-style ear piece and flex-mounted microphone.
January 1997	•    All-in-One CTI Package .   (International What's New)    With Apcentia, a Windows NT-based computer-telephony system, you can build sophisticated voice-mail, automated-attendant, and IVR applications.

all articles    •    1998    1997    1996   1995    1994    •

December 1996	•    Call Centers Deliver Data on Time .   (Bits)    Whether it's serving as a help desk, an inbound order center, or an outbound marketing operation, the call center can be the best source of real-time marketing and market intelligence that a company has.
November 1996	•    The Surging CTI Tide .   (International Features)   Companies are replacing their PBXes with low-cost CT servers. •    Add CTI to Windows Applications .   (International What's New)    Designed for organizations that want to add telephony to their applications, Telephony Toolbox enables developers to write TAPI- or TSAPI-compliant drivers in less than an hour.
August 1996	•    Vendors Eye Internet Telephony Standard .   (Bits)    The best things in life are free, and, for now, so is making phone calls over the Internet.
July 1996	•    Integrated Windows Telephony Package .   (What's New)    Communicate (US$179) combines a contact manager, telephony features, fax transmission and monitoring capabilities, a graphics editor, and OCR capabilities under one program icon.
April 1996	•    Monitor Telephone Traffic .   (What's New)    With Whozz Calling? you can monitor four phone lines and transfer call data to a printer, computer, or on-board memory.
March 1996	•    Opening PBX Doors .   (Features)   Once the mainframes of telephony, PBXes are making their way onto PC networks
February 1996	•    Voice Gets Framed .   (State Of The Art)   Many companies know that frame relay is an economical way to carry data. Now they're learning it can cut their telephone charges, too. •    Headset Telephone .   (What's New)    If you spend much of your working time on the telephone and accessing computer files and information, Compudial may be of interest to you. •    PC Phone: Telephony Cards Are Smarter .   (What's New)    The Windows 95 version of the AT&T Computer Telephone 8130 hints at the benefits of PC telephony, but it lacks capabilities you get with add-in telephony cards.
January 1996	•    New Media Is the Message .   (Reviews)   The latest breed of PowerPC-based Macs integrates sound, speech, video, telephony, conferencing, graphics -- and an affordable price •    Smart Telephony .   (International Features)   With simultaneous voice and data, new screen phones will bring better services

all articles    •    1998    1997    1996    1995   1994    •

December 1995	•    Computer/Telephone Integration Kit .   (What's New)    Show N Tel 3.0 (two-line version, $995; with support for four lines or more, $2995) helps you build voice, fax, call-processing, E -mail, speech-recognition, call-center, and multimedia-messaging applications under OS/2 and Windows NT.
November 1995	•    PC Communications .   (International Features)   Computer telephony adds new efficiencies to small and home offices
October 1995	•    32-Bit OLE Controls For Windows Telephony .   (What's New)    Using Visual Voice for Win32 (for Windows NT, from $795; for Windows 95, from $495), you can create applications -- including fax-on-demand, interactive voice response, and voice mail -- that can interact with most data sources and networks.
September 1995	•    Collision! .   (State Of The Art)   Despite cultural differences and compatibility problems, integration of computers and telephony is fast becoming reality •    Telephony's Killer App? .   (State Of The Art)   It'll take an irresistible new application to make computer-telephony integration happen everywhere. Will one of these apps do it? •    Integrated Audio/Telephony Product .   (What's New)    Featuring audio, fax, and modem functions, the TeleCommander 2500XL ($229) integrates a 16-bit CD-quality sound card that works with Sound Blaster Pro-compatible applications and a 14.4-Kbps Rockwell modem (V.32bis) and 14.4-Kbps fax (V.17).
July 1995	•    Affordable Telephony .   (What's New)    The VM100 Telesound Voice Mail for PC System ($59) and the Reveal VM500 Decathlon XL card ($249) provide PCs with telecommunications capabilities, including a speakerphone and voice mail.
June 1995	•    Vendors Ride Bus to Better Telephony .   (News & Views)    A new USB (universal serial bus) that supports a maximum of 12 Mbps could become a standard PC connector next year and eventually eliminate the mess of cables found behi nd today's PCs. •    Computer Telephony Appliance .   (What's New)    The components of the QuadraFax fax and voice processing system (two-port systems, from $2995; four-port systems, from $3995) are the system unit and the administration software.

all articles    •    1998    1997    1996    1995    1994   •

December 1994	•    Computer Telephony .   (Letters)    I really enjoyed Jon Udell's article "Computer Telephony" (July).
August 1994	•    Distributed Call Center 2.0 .   (What's New)    Distributed Call Center 2.0, Teloquent Communications (Billerica, MA), adds integrated voice-response capabilities, expanded call prompting, and additional workgroup features; enhances its GUI; and expands support for ISDN.
July 1994	•    Macintosh Telephony .   (Cover Story)    Apple began developing its vision of personal computer telephony in the mid-1980s and released the MTA (Macintosh Telephony Architecture) in 1991, long before TAPI or TSAPI surfaced. •    Distributed Computer Telephony .   (Cover Story)    Paralleling the move to distributed computing is a move to distributed computer telephony.
March 1994	•    Tut's 10-Mbps Telephone Cord Network Could Be Small-Office King .   (News & Views)    Peer-to-peer network operating systems and network-ready computers can help reduce the aggravation that often comes with networking a workgroup or small office, but if you want to run your network at 10 Mbps, chances are you'll have to rewire your office building. •    Desktop Telephony .   (Reviews)   Develop your own automated phone applications with PhonePro